Customer Care – Chroma Celebrations
Free Canada-Wide Ground Shipping For Orders over $100

Customer Care

Shipping

Orders are shipped within 1-2 business days, with most orders being processed within the first hour after being placed.  Orders placed during weekends or Canadian holidays will be shipped on the following business day. 

Due to our prompt and efficient fulfillment time, we only accept cancellations within the first hour after your order has been placed.

Tracking is included in all shipments within North America, and a tracking number will be provided to you as soon as your order has been processed.

Please note that international customers are responsible for all applicable customs fees, duties, and taxes.

Local Pick-Up is available in Niagara Falls, ON for orders with a $50 minimum. Please contact us before placing your order to arrange.

Estimated shipping times within Canada: 4-10 business days

Estimated shipping times to the USA: 7-15 business days

Estimated shipping times outside North America can vary widely, please contact us if you require an estimate to your location, or a quote for faster shipping.